FAQs


Q1: What makes our products so special?

All our products are one-of-a-kind as they are handmade by artisans.  The products are either made by recycled and upcycled materials, or created manually. Each piece is unique and has a different touch in colours, texture, tone and finish. Even if it might look similar at a first glance, there will be a difference in colour, texture, tone and finish.

 

Q2: What is the refund/return policy?

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Read our full policy here.

 

Q3: How can I make payment?

You can pay with Visa, Mastercard, Amex, PayPal, ApplePay or Google Pay. If you're a Singaporean resident you can also buy now and pay later through hoolah – 4 instalments over 2 months with 0% interest. Read more about hoolah.

 

Q4: How long will it take before I receive my order?

We will ship your order as soon as possible. Within Singapore, it might take 1-2 days, for the rest of the world it will take longer. We will inform you once your products have been shipped. 

 

Q5: What are the shipping cost?

Shipping is free within Singapore. For international shipping, the shipping charge is SGD10 for Brunei, Indonesia, Malaysia, Philippines, Thailand and Vietnam. For the rest of the world, the shipping charge is SGD20.

 

Q6: How can I contact you for a special request?

You can reach us at info@craftsbutik.com and we will get back to you as soon as possible.

 

Q7: What currency can I pay in?

Currently we accept payments only in Singapore dollars (SGD).

 

Q8: I would like my handmade products to be sold on craftsbutik.com, how can I make that happen?

If you are an independent artisan making unique products that you believe would be a great fit for craftsbutik.com, please send an email to info@craftsbutik.com and tell us more about who you are, your products and how you create them. You may also want to provide any applicable social media links for us to get a visual look. We will get in touch to discuss any opportunities further.

 

Q9: How do I maintain the products in good condition?

Strong heat, such as the stove or microwave, may damage the ceramic products.

The beaded necklaces are best stored lying flat, in order to avoid unwanted stretching.

Brass will tarnish with wear. If you don't have any brass cleaning products lying around at home there are several traditional options you can use. Soap and water will remove most dirt. Another alternative to restore the shine is to use lemon juice (or ketchup), rinse well with water, polish and dry afterwards.

 

Q10: Why is the colour of the product not exactly the same as on your website?

Depending on the light and your device, there might be variations between the image on the webshop and the actual product.